Refund Policy

14-day refund

You can get a full refund of any payment within 14 days of the charge: a new subscription, a renewal, or a Z Store review fee. You do not need to give a reason.

How to ask for a refund

Find your order at paddle.net with the email on your receipt, and request a refund there. You can also write to us at support@orvalen-official.com and we will arrange it with Paddle.

The money goes back to the payment method you used. Your bank may take a few business days to show it.

After 14 days

After 14 days, payments are not refunded. You can cancel at any time: cancelling stops the next renewal, and your plan stays active until the end of the period you already paid for.

Refunded subscriptions

When a subscription payment is refunded, that subscription ends right away. Nothing in your account is deleted, and you can subscribe again at any time.

Z Store review fees

A review fee can be refunded within 14 days like any other payment. If your app is rejected, you can also submit it again once, free, within 30 days.

Deleting your account

Deleting your Z account cancels your subscription immediately. A payment made in the last 14 days can still be refunded in full; the rest of a paid period is not refunded.

Free trial

The 14-day trial is free and needs no card, so there is nothing to refund.

Your legal rights

This policy does not limit any rights you have under the consumer laws of the country where you live.

Contact

I.I.M Integrations Ltd, Nahal Alexander 3, Zur Itzhak, Israel. Email: support@orvalen-official.com.